What is your return policy?
NEUMA gladly accepts returns or exchanges within 30 days of original purchase. We reserve the right, however, to inspect all returns and exchanges and if it’s determined the product was purchased from an unauthorized reseller, NEUMA reserves the right to decline the return and will ship the suspect product back to the customer.
Please note that items purchased from other retailers, including hair salons and/or e-commerce sites, must be returned to the original place of purchase, in accordance with the return policies of the originating retailer.
How do I start an online return at neumabeauty.com?
Here’s how to start an online return at neumabeauty.com
- Sent an email to firstname.lastname@example.org
- Order number (found on the order confirmation email) needs to be in the subject line
- Indicate whether you want to return or exchange a product in your order
The customer is responsible for shipping back to NEUMA. We do not reimburse shipping costs to the Customer.
Do I need a receipt to return my purchase?
All we need is your order number to process your return or exchange. You will find it on the order confirmation emailed to you when you originally purchased.
We recommend you include a copy of the order confirmation email in your return shipment so we may quickly and easily contact you with any questions.
If you can’t find your order confirmation email, please contact customer service at email@example.com.
Is there a time limit on accepting returns?
NEUMA offers a 30-Day Money Back Guarantee on all of its products. If you aren’t happy with the result from your purchase at neumabeauty.com, please return or exchange the product.
Do you take checks, Venmo or types of payment other than debit cards, credit cards or PayPal?
At this time, neumabeauty.com only accepts credit cards, debit cards and PayPal as payment for purchases made on our website.
How do you process a return if I paid with PayPal?
If your neumabeauty.com purchase was made with PayPal, your refund will be applied to the credit card, debit card or bank account associated with your PayPal account. As with all returns to neumabeauty.com, if a return is received Monday-Thursday during regular business hours, it will be processed within 24 hours of receipt. The refunded amount will be applied within the timeframes stated in your PayPal user agreement.
If I want to exchange something do you send the replacement right away?
We want every customer to be happy with their purchase at neumabeauty.com, and accept returns or exchanges within 30 days of purchase—no questions asked.
In the event you decide you want to exchange something, simply return it to us within 30 days of purchase with a copy of the receipt and shipping instructions, and we’ll exchange the product with the same product size. Customers are responsible for shipping fees to return product. Customers who wish to exchange product, pay for shipping both ways.
Please see our return process to start your return or exchange.
Do you accept returns for NEUMA product I bought at a hair salon, spa, e-commerce site or other retailer?
Unfortunately, we cannot accept returns for purchases made at a professional hair salon, e-commerce website or other retailer. If there’s an issue with a purchase you made at one of these outlets, please contact the original place of purchase for returns and exchanges.